The winds of change are being felt here at Enigin with international customs clearance agencies becoming more critical with physical checks of imported products. Whilst the increased awareness for security and illegal trafficking heightens the upshot unfortunately means delays in clearance for the customer. Sadly Enigin has no control over these activities. Over the past few months we have been striving to bring all of our systems up to date to ensure that we can ensure that we have done everything possible to smooth the clearance process for our customers.
Sadly this does not always work and you can almost guarantee that when a customers order is urgent, the customs clearance agency will intervene and slow up the process.
Customs import duty and taxes are payable by the customer to the customs clearance agencies where applicable. Delays in making these payments can also cause delays in receiving your order. Enigin must point out that we have absolutely no control over how much duty is payable in your particular country for the products you may order. 
To these ends, Enigin is undertaking discussions with our own customs and revenue service in an attempt to smooth the service we offer to our customers even more. Hopefully the results of these meetings will clear up any grey area’s we may have. If you do experience problems or you require assistance with issues in your particular country please contact us and we will do what we can to help, as long as it is legal.